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Privacy policy

Data Protection
Instant Plumbing and Heating is committed to protecting all personal information that we collect and hold, and we comply with all applicable privacy and data protection laws openly and transparently. We have policies and procedures in place covering our data protection responsibilities to ensure we follow the data protection principles and process all personal information fairly and lawfully in a way that respects your rights under the UK Data Protection Act 2018 (DPA). This commitment includes compliance with the General Data Protection Regulation (GDPR) 2016/679 as implemented in the UK as part of the DPA.

When we gather personal information from you, we will ensure that what we collect is adequate, relevant, and not excessive to our needs. We take care to ensure your personal information is accurate and up to date, used solely for the reasons for which it was collected and retained only for as long as is necessary. We will not transfer any personal information outside of the UK unless the country receiving your information has the same or higher data protection standards than those in the UK.

This privacy policy relates to our use of any personal information you provide to us via any means including via this website, by electronic mail, telephone, message service, via written correspondence, and in person.

If you have any questions regarding our privacy policy, please contact us by email at

Use of Personal Information
Our legal basis for obtaining, holding, and processing personal information via this website is as follows:
→ We process personal information where necessary for the performance of a contract;

If you contact us to make a general enquiry, we use your personal information to respond to your query and provide the information you have requested.

We collect the following information from you using a secure third-part provider (jotform) 
for some or all of your personal information such as:
→ Name;
→ Contact information including email address, postal address, and phone numbers;
→ Delivery information postal address;
→ Payment details, including payment card details, Bacs and billing address.

We access the contact and delivery information for our services, no payment details are accessed and remain private between you and the payment processor.

At our discretion, we may disclose your personal contact information to third parties such as delivery companies to fulfil our contractual obligations.

We only keep personal information for as long as we have a use for it or are legally obliged to keep it. Personal data held in our electronic and paper filing systems is destroyed or deleted when it is no longer required.

We will not sell, share, distribute, or disclose your personal information without your consent unless it is necessary to deliver our services or believe a regulator or law enforcement agency requires it or to comply with any other applicable legal obligation.

We do not process any special categories of personal information, and we do not undertake any automated processing or profiling of any personal information.

We use SSL encryption to protect personal information online and in transit to and from this website.

Your Rights
You have the right to:
→ Request a copy of the information we hold about you. Requests should be emailed to us via the website “contact us” page. We will respond within 30 days;
→ Tell us to change your personal information if it is incomplete or inaccurate;
→ Ask us to delete or remove your data if there is no compelling reason for us to continue using or holding this information.

Please contact us if you think our records are inaccurate, or you wish us to delete your personal information.

Website User Data
We collect personal data from users of our website. When the user completes the contact process including quotation forms on our website, our secure third-party provider (Jotform) stores the personal information on their systems. Only authorised administrators of the site and employees of Instant Plumbing and Heating can view and edit this information. All authorised users are subject to appropriate confidentiality agreements.

The website hosting provider may record interactions with this website in the form of website server logs, including records of your remote IP Address, the resources accessed on our site, date and time information and details of your browser. This data collection is part of their website analytics services and is outside of our control.

Links to External Websites
This website may contain hyperlinks to websites owned and operated by ourselves and third parties, including social media companies and service providers. Selecting any of these external links establishes a direct connection between your browser and these third parties’ servers. 
These websites and the personal data they collect from you which are not owned and operated by Instant Plumbing and Heating are outside of our control, and they will have separate privacy policies and user data collection mechanisms. We do not accept any responsibility or liability for such third-party websites’ privacy practices, and your use of such sites is at your own risk.

Policy Changes

This Privacy Policy may be subject to change from time to time. Please visit this website page periodically to keep up to date with any changes.

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